E-moped owner's manual

To our customers:

Welcome to join the electric e-moped community. To enjoy a safer and happier driving experience, you should be familiar with all the contents of this operation instruction before driving.

Your safety is not only related to your own alertness and operating skill, but also to whether you are familiar with the mechanical performance of the electric e-moped. Each time before driving, you should check it carefully.

In addition, periodic maintenance is also a basic condition. If you need periodic maintenance or repairs, please note that only special repair stations know how to deal with the problem and ensure optimum operational performance.

Contents

  • Foreword
  • Riding safely
  • Before riding
  • E-moped parts
  • Operation guide
  • Battery charging
  • Trouble shooting guide
  • Daily maintenance

Foreword

This product is designed for transportation and is environmentally friendly. Below are the characteristics and advantages of the electric e-moped.

Warning:

Riding safely

General rules

Before riding

Please check the following details before riding.

Steering Handlebar 1. Steadiness
2. Steering flexibility
3. No axial displacement or loosening
Tyres 1. The air pressure range of the front tyre up to 26psi; the air pressure range of the rear tyre up to 36psi.
2. Proper tyre tread depth
3. No cracks or openings
Braking Braking lever has 5 to 9mm idle travel
Lights Check all the lights—High Beam, Low Beam, Brake Light, Turn Signal Indicator, etc.
Horn Check whether the horn makes signal.

E-moped parts

1. Headlight

2. Front shock absorber

3. Battery

4. Rear carrier

5. Rear light

6. Rear change direction light

7. Motor

8. Front change direction light

9. Rear reflector

10. Brake levers

11. Side stand

12. Front disc brake

13. Kickstand

14. Rear tyre

15. Front tyre

16. Mirrors

17. Rear fender

18. Side stand switch

Dashboard display info

Dashboard display errors

Power switch

Handlebar switches

Operation guide

Starting the e-moped

1. Insert the key into the Keyhole and turn clockwise to position.
2. After system diagnostic, press a Green Button on the right side to unlock an e-moped.
3. The READY indicator will light up.
4. Twist the throttle to start a ride and accelerate.

Turning signal indicator

Push the button left to turn on the Left Turn Signal Indicator; push the button right to turn on the Right Turn Signal Indicator. Press the button to turn off.

Turning lights

1. Find a green button on the left side of the handlebar
2. Press a green button once to turn on the headlights and taillights. The blue light indicator will light up on a display.
3. Press a green button until the lights turn off, if needed.

Reverse gear

Long press the "R" button while simultaneously turning the throttle switch to engage the vehicle in reverse.

Braking

Press both brake levers to brake slowly. Do not slam on the breaks!

Warning: Using the front brake or rear brake only is dangerous because of possible grip or control loss. Pay extra attention and use the brakes gently when riding on damp, slippery roads, and around corners.

Using kickstand

1. Gradually slow down and come to a complete stop. Make sure the e-moped is on a flat and stable surface.
2. Turn off the engine using the ignition key or the kill switch.
3. Locate the kickstand on the left side of the e-moped. It’s a metal bar that folds up and down.
4. Use your foot to push the kickstand down.
5. Slowly and carefully push the e-moped backwards onto the kickstand until the weight is resting on the kickstand. Make sure the kickstand is fully extended and secure.
6. Gently rock the e-moped to ensure it’s stable and won’t tip over. If the ground is uneven or the e-moped feels unstable, find a different spot.

Using passenger footrest

1. The passenger footrests are located on both sides of the e-moped. They should be folded up when not in use.
2. If the footrests are folded up, push or pull them down into their extended position. Make sure they lock securely in place.
3. The passenger should mount the e-moped by placing one foot on the ground and the other on the footrest. Once seated, the passenger can place both feet on the footrests.
4. The passenger should position their feet comfortably on the footrests, ensuring they keep their feet away from the moving parts like the exhaust and wheels.
5. The passenger should also hold onto the rider or a designated handhold to maintain balance while the e-moped is in motion.
6. After the ride, the footrests must be folded back up, to keep them out of the way.

Using mirrors

  1. Before starting your ride, adjust the mirrors so you can see behind you clearly. Sit on the e-moped in your usual riding position and use your hands to adjust each mirror. The left mirror should show the lane behind you and part of your left shoulder. The right mirror should show the lane behind you and part of your right shoulder. Ensure both mirrors provide a clear view of the road behind you, minimizing blind spots.
  2. While riding, regularly check your mirrors to stay aware of traffic behind you. Make a habit of glancing at them every few seconds, especially before changing lanes, turning, or slowing down.
  3. Don’t rely solely on your mirrors. Always perform a quick head check (shoulder check) by turning your head to check blind spots before making any significant maneuvers like changing lanes or merging. This ensures there are no vehicles or obstacles in your blind spots.
  4. Remember that mirrors can sometimes distort distances. Objects in the mirror may be closer than they appear. Be cautious when judging the distance of vehicles behind you

Using a USB charger

1. Find the USB charging port on your e-moped. It’s located near the handlebar, on the left side.
2. Turn the key to the “on” position to start the e-moped.
3. Plug the USB end of your charging cable into the e-moped’s USB port. Connect the other end of the cable to your device.
4. Once connected, your device should start charging. Check your device’s screen to confirm that it’s charging. Secure the device in a safe place where it won’t fall or be damaged while riding.
5. When your device is fully charged or you no longer need to charge it, unplug the charging cable from both the e-moped and your device. If necessary, turn off the e-moped’s engine or switch off the ignition.

Safety tips:

Battery charging

You have 2 options to charge the batteries: directly through e-moped and by removing batteries.

Battery removal and charging

1. Turn the key to the left to open saddle and access batteries
2. Lift a small handle up from the battery locking position and use this handle to pull up wire connector.
3. Detach connectors from the batteries and remove the batteries from the e-moped
4. Connect the charger with battery and socket. When the charger indicator light is red, the battery is being charged.
5. After the charger indicator light turns from red to green, charging is
completed.

Charging directly through a e-moped

1. Turn off the e-moped.
2. Locate a charging connect outside under the seat.
3. Connect the charger with battery and socket. When the charger indicator light is red, the battery is being charged.
4. After the charger indicator light turns from red to green, charging is
completed.

Charging safely

1. Cool battery to room temperature before charging.
2. Charge battery directly from wall outlets. Do not use extension cords.
3. Use chargers rented/purchased from Whizz only
4. Charge in an isolated area, 50°F to 86°F, away from combustibles.
5. Monitor charging. Do not charge unattended or over 7 hours.
6. Stop charging immediately if battery or charger swells, smokes, leaks
or overheats (over 95°F).
7. Do not charge the battery if it has changed shape or color.
8. Discontinue charging once battery is fully charged.
9. Do not cover the charger when plugged in or charging.
10. Ensure the charger is not in an inverted position.
11. Before each charge, check the charger’s cables, the charger itself, and the battery for any damage.
12. Do not attempt to open or repair battery and charger.

Troubleshooting guide

Troubles

Possible causes

Corrective measures

When the power switch is rotated to position ON and the on indication lamp lights on, rotating the speed-adjustment handle fails to start the bicycle.

1. Loose motor connection plug

2. Loose battery connection line

3. The brake disk is not reset
and is under the brake power-off state

1. Ensure proper insertion of the plug

2. Securely fix the connection

3. Reset the brake disk

Failure of speed adjustment or not free rotation of handle

1. Loose adjustment handle
plug

2. Loose magnet of adjustment handle

1. Ensure proper insertion

2. Solder and connect the wire

3. Replace fuse of the same specification

Charger fails to charge

1. Loose plug and socket of the charger

2. Loose connection lines of battery set

3. The battery box's charging fuse is burnt

1. Ensure proper insertion

2. Solder and connect the wire

3. Replace fuse of the same specification

At charging, after inserting to the power supply,
the indication lamp fails to light on

1. Check of network

Check the network power supply

Short sustained mileage of one cycle of charger

1. Insufficient charging of
battery

2. Decayed or damaged battery

3. Frequent braking or riding against wind or upslope

1. Ensure the battery is sufficiently charged

2. Replace battery

3. Assist with pedaling in this case

Other troubles

1. Abnormalities in hub motor, controller, charger, or battery

2. Other troubles impossible to judge

Consult dealers or authorized maintenance centers; do not attempt to open and repair arbitrarily

NOTE: If other problems occur, do not attempt to disassemble the e-moped on your own. Please proceed to the authorized dealer.

Daily maintenance

  1. Regularly wipe the e-moped and keep it clean. Do not directly flush the electric parts or drive parts with water.
  2. Avoid standing under direct sunlight or in hot or wet environments. If left outdoors on a rainy day, protect the rotary handles, battery box, and control box. If exposed, perform a trial drive in the original place, and only restart the e-moped after confirming everything is okay.
  3. Do not arbitrarily disassemble or modify the e-moped, and do not use unqualified parts. Please purchase wearable parts from our authorized service center.
  4. Regularly check the brakes, fasteners, and wearable parts that are prone to looseness, and promptly repair any issues found. The front axle, middle axle, and front fork should be lubricated only with grease; do not lubricate the brakes.
  5. The saddle of the e-moped is marked with a safe line, and care should be taken during adjustment not to exceed this line.
  6. While driving, always check if the wheels are rotating normally, the tires have sufficient pressure, the brakes are functioning properly, brake disks are not excessively worn, and indicator lamps are working correctly.
  7. While driving, avoid pointed objects on the road to prevent puncturing the tires.
  8. Ensure the e-moped is parked steadily to prevent overturning.

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